Reimaginalo legal
Refund and Cancellation Policy
This policy explains how Reimaginalo handles billing questions for subscriptions and AI generation credits.
Last updated: July 22, 2026
Subscriptions and Cancellation
Paid subscriptions automatically renew for each billing period unless canceled before the next renewal. You can cancel a subscription from your account or by contacting us. Cancellation stops future renewals. After cancellation, your paid plan remains active until the end of the current billing period, and access to paid features ends when that period expires.
Failed Generation Credits
If an AI image job has a failed generation because of a Reimaginalo system error, we aim to return or reserve the generation credits for that failed job automatically. If the credit balance looks wrong, contact us with the upload time and account email so we can review it.
Refunds and Duplicate Charges
We review refund requests case by case. Duplicate charges, accidental billing errors, and technical issues that prevented use of paid credits are the most likely reasons for a refund. Approved refunds are generally returned to the original payment method through Polar, our Merchant of Record. Please contact us within 21 days of the charge or issue so we can review it while records are current.
Used Credits and Output Quality
Used credits are not automatically refundable because an AI result does not match your preference or needs revision. We may return credits when a generation fails because of a Reimaginalo system error or when a technical issue prevented you from receiving the generated image.
Unused Credits and Renewal Charges
Unused subscription credits expire when the paid billing period is replaced or ends and are not automatically refundable. An immediate upgrade keeps unused credits and adds a prorated credit difference after payment succeeds; a downgrade applies at the next renewal. Initial trial credits currently do not expire, but they have no cash value and are not refundable. Renewal charges are generally not refunded after a new billing period starts, but you can contact us promptly if there was a mistake or you were unable to use the service.
Chargebacks and Payment Platform Review
Polar is the Merchant of Record for subscription charges and handles the payment platform process for approved refunds, chargebacks, and payment disputes under its applicable terms.
How to Request Help
To request a refund or billing review, contact support@reimaginalo.com with your account email, any applicable payment receipt, and a short description of the issue.
Related Policies
This policy works together with our Terms of Service and Privacy Policy.